REFUND AND RETURNS POLICY

At soothingsleepsoundscapes.org, operated by SOOTHING SLEEP SOUNDSCAPES LLC, we are committed to ensuring you are satisfied with your purchase. If for any reason you are not fully happy with your order, you may request a return or refund in accordance with the policy outlined below.

Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify for a return, items must meet the following conditions:

Items must be unused, undamaged, and in their original condition
All original packaging must be included
A valid proof of purchase or order confirmation is required

Items that do not meet these requirements may not be eligible for return.

Return Process
To start a return, please contact our customer support team with your order number and the reason for the return. Once your request has been reviewed and approved, we will provide detailed return instructions.

Refunds
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within a reasonable processing period, depending on your bank or payment provider.

Please note that shipping fees are generally non-refundable unless the return is due to an error on our part or a defective product.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Be sure to include your order details and clear photos of the issue so we can assist you as quickly as possible.

Return Address
SOOTHING SLEEP SOUNDSCAPES LLC
731 N 8TH ST, BANNING, CA 92220
United States